How does data inform your work?


Graphic showing five stages of service design and delivery and how data can flow between them (problem scoping, program delivery, program evaluation, knowledge sharing, data collaboration).
Data can be used at all stages of the service design and delivery.

Your service delivery journey is not always linear and data can be use to inform your work while scoping the problem your services address, during service delivery, evaluation, and knowledge sharing.

As your organisation’s data maturity grows, the potential to further increase impact through data collaboration also grows.

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Problem Scoping
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Program Delivery
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Knowledge Sharing

Problem Scoping

Open source data can be used to enhance the story and understand a given problem that a non-profit is addressing. These stories can establish the presence or absence of disparities in the quality of care or situation of a community and advocate for change about a certain issue or topic.

Here are some examples of how open data has been valuable during this project:

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Who is impacted by poverty in Fredericton?
Meals on Wheels logo
Meals on Wheels rural satellite program development
Wil-Doo Cycle Logo
Demographic reach of Wil-Doo Cycle within 15 minute walking radius

Program Delivery

Data standards are as simple as ensuring that we collect our information in the same categories as other service providers. This way, we are able to compare apples to apples when it comes to age categories, descriptions of common services, and so on.

Key Characteristics & Benefits of Data Standards

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clearly defined methods for
measurement and collection
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common definitions
surrounding outcome
measurement
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adequate, comparable
reporting
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identification of gaps in services and service provision
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more accurate impact
measurement
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United Way of Central NB & the Fredericton Community Foundation adopt and merge data standards for project funding & reporting.

Funding bodies and policymakers have a role in establishing requirements and standards for data collection and analysis. However, with standardization, non-profits still require autonomy to remain in control and experts of their service delivery and community impact (Thorlby et al., 2011).

Program Evaluation

Any data that an organization collects can be analyzed and aggregated data can be used to draw conclusions and tell stories. These stories can establish the presence or absence of disparities in the quality of care or situation of a community and advocate for change about a certain issue or topic.

Knowledge Sharing

Sharing data is the catalyst for data collaboration, beginning the process of seeking out data in the community to build a more robust story and seeing value in your organizations’ data story to share it with the community. Sharing can include bringing multiple sources of data together to tell a story from more service delivery perspectives, demonstrating a more impactful and detailed description of the issue or topic.

Who is impacted by poverty in Fredericton?

The Community Prosperity Hub has created a space for knowledge sharing and accessible data sharing for participating non-profits. Knowledge sharing through
data is the process in which we can begin to answer questions, like “Who is impacted by poverty in Fredericton”, with open source data alongside available community data.

In year two of this project, we will work towards non-profit data sharing with the NB-IRDT. Many government decisions will be made based on the research that comes out of NB-IRDT. It is very important that our non-profit data is included in these decisions, which can only be done through data sharing at this level.

The Vision for Data Collaboration Explained

Resources for data sharing initiatives:

To support organizations engaging in data sharing initiatives.
The legislative elements of information sharing.

Data Collaboration

Data collaboration brings multiple sources of data together to tell a story from more service delivery perspectives, demonstrating a more impactful and detailed description of the issue or topic.

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increases social
capital of nonprofits
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highlights the duplication
of services
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is dependent upon the internal conditions and organizational needs
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can help advocate for policy development

Data collaboration is achieved through both phases of this project:

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The Community Prosperity Hub will be available to NPOs as a private resource & tool for data collaboration around specific issues in our community, structured around the UN Sustainable Development Goals.
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In year three of this project, nonprofit data housed at the NB-IRDT will be accessible for research and to inform government policy development.